When will my model be delivered?
With any manufacturing process it is difficult to give cast-iron delivery dates, however we always keep our website up to date with the latest developments of each model. As soon as we know a definite production schedule (and therefore a likely timescale for delivery to the UK) we will update our website. For an overview of the latest information on any model please look at our Project Overview page.
Account Management
How do I update my details eg delivery address or email address?
Please login to your account on our site and click on My Account (under Shop). You should then get a link to edit your account details: https://www.revolutiontrains.com/my-account/edit-account/
If you need to update your delivery address – please update the delivery/shipping address on your online account. Updating the shippping/delivery address in your account will only affect new orders, however when we are ready to send out an order to you we will check your account shipping address (and if necessary confirm with you the correct address).
Orders and ordering
What do the order statuses mean for my orders?
Processing = order has been received and paid for.
Pending payment / pending deposit payment = order received and items reserved but awaiting payment.
On hold = order received and items reserved but awaiting payment.
Completed = order paid for and dispatched from us.
Partially paid = order received and deposit paid. Balance to be paid in future (not yet due).
Do you deduct VAT for non-UK orders?
Yes, we do. Our ordering system automatically removes VAT from your order if the delivery address is outside the UK – you will only have been charged VAT if it is explicitly shown on your order as separate line item.
If you live outside the UK but place an order for delivery to an address in the UK then we have to charge you VAT though you will be able to reclaim it when you take the goods out of the UK.
As of 1 July 2026, Some EU countries (Germany, Denmark and Luxembourg) now require all shipments above €150 value to have import VAT paid in advance – if this is necessary we will send you a separate invoice for the import VAT.
When is the deadline for ordering?
Each model will have a well-publicised order deadline. If no deadline is shown on either the project page or in the shop section then that means that we have yet to set an order deadline. We set an order deadline so that we can confirm production numbers.
Once the order deadline has closed we can not guarantee that we will be able to supply additional orders, though our retailers may have available stock.
Should I place separate orders for different products?
Our products typically arrive at completely different times so it is easier for you and us if you place orders for only product category per order. Different liveries/variations of the same product are absolutely fine on the same order.
You will pay the same P&P charges if you place two orders for eg 2 x Class 92s (first order) and 1 x KFA container flat (second order) as if you placed the 92s and KFA on the same order.
How does the deposit system work?
You have the choice to pay in full up front or pay a 50% deposit.
If you pay a 50% deposit then you have locked in your model(s) at the price stated. We will invoice you for the balance when the models are nearly ready to ship. Please note that if you order multiple line items on an order that the deposit system will generate one balance invoice (with a different order number) for each line item and it is not possible for our website to combine the balance invoices.
When you pay your balance invoice the deposit invoice will automatically be set to “Complete”, however your order is not despatched until the balance invoice is also marked as “Complete”.
When do I have to pay the balance?
We will invoice you for the balance when the models are nearly ready to ship. Please note that if you order multiple line items on an order that the deposit system will generate one balance invoice (with a different order number) for each line item and it is not possible for our website to combine the balance invoices.
When will my card be charged?
Your card will be charged immediately on check out – this allows us to develop the models in the quickest and most cost-effective manner.
Do you store card details / how can I update my card details?
We do not store your card details so there is no need to update them if your card changes. Our card payment processor (Stripe) may offer the facility to store your card details for convenience.
What guarantees do I have that I will receive my model?
We have been delivering models to our customers since 2015. All our projects are separately costed and the funds ring-fenced for each project – we will never cross-subsidise one project with the funds from another.
We will keep you updated (through this website and our newsletter (if you sign up for it)) at all stages of development so you can see how your money is being spent.
And of course you can always ask for a refund at any point in the process (apart bespoke models).
Once you have paid for all or part of your model we will always hold that stock for you and guarantee that you will receive your model (if you pay a deposit please pay your balance promptly when requested).
Delivery and returns
Which delivery company do you use?
For 99% of orders we use Royal Mail (normally one of Royal Mail’s Tracked services). You should receive notification from Royal Mail of tracking details (if available).
For large orders or non-UK orders we reserve the right to use alternative delivery companies as necessary.
Will you combine postage costs for multiple orders?
If you place multiple orders for the same product we will pick the most cost effective way of packing your orders and refund you any P&P savings (NB if the cost of P&P comes to more than we have charged you we won’t charge you any additional money!). We will only be able to do this when we send out your goods.
How do I return an item?
Please email the dedicated support email address set out in the instructions of your model or use our contact form. We will advise you of the correct return address to use – please DO NOT return models to our registered address as this will almost certainly be incorrect and slow down your return.
Models
What minimum radius are your models designed for?
All of our N gauge and OO gauge models are designed for a minimum radius of Peco set track 2nd radius curves (and points). That isn’t to say that some of our models won’t go round tighter curves – some will – but we won’t guarantee that all will. Our experience is that even second radius curves are very tight curves but we understand that there is a balance between the size of curves vs the push for detail and accuracy.
For N gauge that equates to 10.375 inches/265mm.
For OO gauge that equates to 18 inches/438mm.
What warranty spares will be available?
We offer a 1 year warranty and spares will be available from the outset.