Our OO/4mm IPA car carriers and Ecofret/FWAs are both in transit from China to the UK and we expect them to land at Southampton over the next few days. Once the models have cleared customs and been delivered to us, we will check the models and start to send them out to customers whose orders are fully paid.
IPA car carriers
The IPAs will be sent out first so we’ve been generating balance invoices for IPA customers – all the balance invoices have now been generated. If you haven’t received your balance invoice(s) please check your spam box of your email or login to your account on our website where you should see any available balance invoices.
If you pay all your balance invoices then your deposit order will automatically mark itself as “Complete” and send you an email – please note the explanation at the bottom of these emails ie your order is not despatched until both halves of the order are marked as “Complete” – in this case this means that only when the balance orders are also marked as complete.
Secondly, if you have moved address please update your shipping address in your account. If you have updated your shipping address since 21 August 2022 please let us know (otherwise we can’t guarantee that we will have picked up the change!).
The Ecofret FWAs will follow shortly after the IPAs have been sent out and we will update this page with details of when balance invoices have been generated and Ecofrets are being sent out.
We’ve got a number of order deadlines coming up that we thought it would be helpful to summarise our latest thinking. We’re conscious that many customers have been going through difficult times with the impact of COVID-19 and/or just the proximity to Christmas just passed so we try to give as much time and notice as possible, plus we offer the choice to pay a deposit rather than the full amount.
Pendolino (second run) – we had indicated that the order deadline was likely to be end-January to mid-February but in response to customer feedback we will give people more time to place orders. We’re just confirming the production schedule with the factory but we anticipate that the order deadline will be extended to either the end of February or end of March 2021. We don’t want to delay production too much so it is a balance between being fair to those who have already ordered and those who would like a bit more time. We will confirm the order deadline within the next 7-10 days.
IWA holdall vans and timber carriers – we are ready to start production of the N gauge models of these wagons and had previously set a deadline of 31 January 2021, with Chinese New Year (12 February) coming up we will delay the deadline accordingly to Sunday 14 February 2021.
Ecofret FWA twin and triple containers sets – the deadline for the Ecofrets was due to be 31 January but due to production schedules we have had to delay production slightly so we will announce a new order deadline after Chinese New Year.
For those of you looking for delivery updates on particular models we update the Projects summary with the latest information that we have as soon as we can – if there is no estimated delivery date on there it is because we don’t have one yet. Please note that until models physically arrive with us they are estimates (as delays can and do happen at various stages even during shipping!).