Revolution Trains is delighted to announce that Simon Veasey has joined us as our Customer Services & Warranty supremo!
With a background in customer-facing repair and support for electrical appliances, Simon’s role will be to improve Revolution’s customer care, speed up enquiry responses and enhance our after-market product support.
In addition he is an enthusiastic modeller and will be known to some for his DCC Sound fitting service in multiple scales.
He has also volunteered at the Colne Valley Railway in Essex, taking special responsibility for maintaining the attraction’s miniature railway, a 7¼” gauge line that runs parallel to the main line.
Simon’s skills will enable Revolution to provide a better experience on the occasions when a customer requires assistance or a model needs to be repaired. In addition his technical expertise will enable us to further refine the ease of repair and quality assurance aspects of our products.
Simon said: “I am delighted to be joining the guys at Revolution and helping to not only improve their customer service but also play a part in the design of the models to make them not just simpler to repair but also less likely to need attention”.
“Revolution is a small but exciting company with big plans – and not just in N gauge – and I look forward to being a part of that.”
Mike Hale said: “We identified a need for a dedicated customer support agent some time ago, and we think Simon’s skillset is a good fit for what Revolution needs to take our standard of customer service to the next level.
Simon’s appointment takes the full-time Revolution team to four, as he joins company founders Ben Ando and Mike Hale and project designer Mike Buick, seen above with our Class 92 repairs supremo Paul Churchill.
Ben Ando added: “We have achieved a lot for such a small company and now is the time for us to take the next step in our growth. We have no intention of getting too big, but recruiting Simon will give us the opportunity to expand in a cautious, measured and sustainable way.”
Simon’s appointment will allow Mike Buick to focus on his core role researching and developing new models. We believe this will enable us to progress existing projects faster through the development stage and offer a wider variety of new items.
Simon will be making his ‘first team debut’ on the Revolution Trains stand at this weekend’s Celebration of N Gauge modelling organised by the N Gauge Society at the National Railway Museum in York, Come and meet him and the rest of the team attending!