Category: Website

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99 problems…card payments and N/2mm IHA balances

Update 13/06/25: our problems with Stripe appear to have been resolved and our “normal” card checkout mechanism is working. We have added Paypal as an alternative card payment method in the interim.

As some of you have realised we have an ongoing card payment issue which is affecting some of our customers. Following an update to a piece of software on our website, we’ve been having issues with the integration of our card payment processor (Stripe) – it only seems to impact some customers (primarily we think customers that saved their details with Stripe).

If you try to make a payment and get an error saying “No such customer: cus_XXXXXXXXXX” then you are being affected – unfortunately trying to pay for the order with a different card or using Apple/Google Pay won’t solve the problem unfortunately. At the present time customers impacted will only be able to pay by bank transfer or wait for the issue to be resolved. Needless to say that we’re as frustrated by the issue as you are and we apologise for the inconvenience.

We are working with the payment processor to solve the problem.

N/2mm IHA steel carriers

This has had a knock-on impact on sending out the remaining N/2mm IHA steel carrier balances (about 50% have been generated so please don’t worry if you haven’t received your invoice(s) yet). Until the payment issue has been resolved we’re pausing sending out any remaining balance invoices.

We will update this post (and remove the notice on our website) once the payment issue has been resolved or we have any news.

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A new Revolutionary joins the team!

Revolution Trains is delighted to announce that Simon Veasey has joined us as our Customer Services & Warranty supremo!

Photoshoot! Revolution Trains directors Mike Hale (L) and Ben Ando (R) present Simon with his new shirt!

With a background in customer-facing repair and support for electrical appliances, Simon’s role will be to improve Revolution’s customer care, speed up enquiry responses and enhance our after-market product support.

In addition he is an enthusiastic modeller and will be known to some for his DCC Sound fitting service in multiple scales.

He has also volunteered at the Colne Valley Railway in Essex, taking special responsibility for maintaining the attraction’s miniature railway, a 7¼” gauge line that runs parallel to the main line.

Simon’s skills will enable Revolution to provide a better experience on the occasions when a customer requires assistance or a model needs to be repaired. In addition his technical expertise will enable us to further refine the ease of repair and quality assurance aspects of our products.

Simon said: “I am delighted to be joining the guys at Revolution and helping to not only improve their customer service but also play a part in the design of the models to make them not just simpler to repair but also less likely to need attention”.

“Revolution is a small but exciting company with big plans – and not just in N gauge – and I look forward to being a part of that.”

Mike Hale said: “We identified a need for a dedicated customer support agent some time ago, and we think Simon’s skillset is a good fit for what Revolution needs to take our standard of customer service to the next level.

Revolution at Warley: L-R Mike Hale, Paul Churchill, Ben Ando, Mike Buick

Simon’s appointment takes the full-time Revolution team to four, as he joins company founders Ben Ando and Mike Hale and project designer Mike Buick, seen above with our Class 92 repairs supremo Paul Churchill.

Ben Ando added: “We have achieved a lot for such a small company and now is the time for us to take the next step in our growth. We have no intention of getting too big, but recruiting Simon will give us the opportunity to expand in a cautious, measured and sustainable way.”

Simon’s appointment will allow Mike Buick to focus on his core role researching and developing new models. We believe this will enable us to progress existing projects faster through the development stage and offer a wider variety of new items.

Simon will be making his ‘first team debut’ on the Revolution Trains stand at this weekend’s Celebration of N Gauge modelling organised by the N Gauge Society at the National Railway Museum in York, Come and meet him and the rest of the team attending!

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Non EU overseas orders and maintenance

The first part of the maintenance work on our site is complete and it should now be possible for our non-European friends to place orders correctly and have VAT removed. The ordering process automatically removes VAT when you confirm your shipping destination.

For any customer if you notice any problem with the amount (particularly tax) that you are being charged please let us know ASAP.

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Website maintenance and early bird deadline

We have to take the website offline to perform some essential maintenance and to add a bit of functionality. As a result the site will be unavailable from 8pm on 28 July 2016. If the upgrades go smoothly then the site may be unavailable for only a very short period, but we won’t know that until we take the site offline!

If it is not possible to complete all the work this evening then the site will be taken offline on Sunday evening (31 July 2016).

So that we don’t impact anyone hoping to place an order at our early bird prices for the KFA container flat, class 320/321 or 4mm/OO TEA tank wagon we will extend the early bird deadline by a week to 7 August 2016.

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Stockists from North to South back Revolution

We are delighted to announce that C&M Models of Carlisle and Colletts Models of Exmouth will be stocking our forthcoming N gauge TEA tank wagons.

C&M and Colletts will be the only retailers in the country where you will be able to purchase our tank wagons after they arrive.

We are aware that the all-or-nothing approach of crowd-funding does not suit everyone; some people will have missed the deadline; others may not have been able to afford a complete rake in one go.

We feel the forward-thinking approach of these retailers will help to compensate.

Mike Parsons of C&M Models said: “As a trader, I know not all my customers are necessarily aware of these models, so I wanted to be able to give those who missed out a second chance, as well as offering existing customers the chance to add to their fleet over a longer period.”

Leigh Collett of Colletts Models said: “We are delighted to have this opportunity to stock Revolution Trains’ tankers – these models are exactly what our customers want”.

The recommended retail price is £30 (£31 for the EWS livery) – this is higher than the price paid by our customers who ordered in advance but still represents very good value for money.

We are very grateful to C&M Models and Colletts Models for the faith that they have shown in us and for helping to reach our production run targets