Updated: 7 April 2025.
We have a variety of models on the high seas at the moment which are due in close proximity to each other during February and March 2025. To enable us to get orders out to you as quickly as possible we’re going to start sending out balance invoices over the next week for the following models (ie the order that they are due to be delivered):
- N/2mm Cartic-4 car carriers – delivered to Revolution 18/2/25 – Balance invoices all generated 23/1/25. Paid orders up to 10/03/25 posted.
- OO/4mm IHA steel carriers – delivered to Revolution mid-March 2025 (balance invoices all generated 24/1/25). Paid orders up to 10/03/25 posted.
- OO/4mm KSA ‘Rover cube’ vans and timber conversions – delayed due to unsatisfactory models: see news item.
Paid in full: if you paid in full you don’t need to do anything other than relax, your model will be shipped first in order of when we received your order(s) (and your order status will be updated)!
Paid a deposit: if you paid a deposit then we are starting to send out balance invoices over the next week or two but that will take a while to process all the balance invoices for all the models. Please note when you pay a balance invoice the website automatically updates the deposit part of your order to “Complete” and sends you an email saying your order has been despatched – this is an automatic software bug that we can’t change. Your order is actually despatched when we mark the balance part of the order as “Complete” ie despatched. Please don’t chase your order until both parts of the order (ie balance as well as deposit) has been marked as despatched, particularly before the models have even arrived!
If you need to change your delivery address please update the shipping address in your account but also please send us an email if you changed it since 17 January (otherwise your order might not get updated in time). Thanks!
Collection at shows: it may be possible to collect orders at either Model Rail Scotland (Cartic-4s) or Alexandra Palace (IHA steel carriers and KSA ‘Rover cubes’/timber conversions) but at this stage we can’t guarantee that. If show collection becomes feasible we will update customers accordingly. No need to contact us in advance.
We will update this page with progress of arrivals, sending out balance invoices and orders in due course, obviously if you haven’t received your order when we have sent out all the orders then please let us know!
If you missed out on ordering direct then you should be able to place an order with one of our retailers.