I didn’t receive a confirmation email

Normally the system should email you a confirmation email containing your order details when payment has been received, however we have noticed that when the site is busy (as it becomes more popular!) that the first thing it does is stop sending *some* confirmation emails.

If you don’t receive a confirmation email then please first check that the email address we have on our records (in My Account under Shop in the menu) is correct. If that is correct you can always check any of your orders with us in the My Account section which contains a record of all your orders.