Updated: 19/11/24 – please read below.
If you would like to collect an outstanding order for there SR inspection saloon and/or Borails/Mullets/Parrs/Super Tench at the NEC on 23/24 November 2024 please contact us in advance by Thursday 21 November so that we can arrange for the correct stock to be brought along – we will confirm if we receive your request (no confirmation = no guarantee that we will have your order!).
A pair of new models in N gauge have recently arrived at our storage facility: the Borail/Mullet/Parr/Super Tench wagons and our SR inspection saloon “Caroline”.
SR inspection saloon/Caroline: all balance invoices have been generated and all models paid in full in advance have been sent out. All orders paid in full by 11/11/24 have been despatched. 10% of balances to be received.
Borail/Mullet/Parr/Super Tench: all balance invoices have been generated. All orders paid in full in advance have been sent out. Orders with a deposit and balance payments will start to go out from 26 November 2024 (apologies the new Warners NEC show is this weekend which takes 3 days out of this week).
Paid in full: if you paid in full you don’t need to do anything other than relax, your model will be shipped first in order of when we received your order(s) (and your order status will be updated)!
Paid a deposit: if you paid a deposit then we are starting to send out balance invoices but that will take a few days to process all the balance invoices for both sets of models. Please note when you pay a balance invoice the website automatically updates the deposit part of your order to “Complete” and sends you an email saying your order has been despatched – this is an automatic software bug that we can’t change. Your order is actually despatched when we mark the balance part of the order as “Complete” ie despatched. If you are expecting a balance invoice(s) for a model and we state that all invoices have been generated then please check your account on our website if you haven’t received it by email – if you can’t find the balance invoice(s) in your account then please contact us in case we’ve missed it.
If you need to change your delivery address please update the shipping address in your account but also please send us an email if you changed it since 4 November (otherwise your order might not get updated in time). Thanks!
IMPORTANT! Please do not chase your balance invoices or delivery(s) – we understand how frustrating it is watching other people’s models arrive but chasing us just delays our ability to send out your models (as we end up dealing with your messages rather than sorting your order(s))! Obviously if you need to tell us something urgent then please still get in touch!
We will update this page with progress of sending out balance invoices and orders in due course, obviously if you haven’t received your order when we have sent out all the orders then please let us know!
If you missed out on ordering direct then you should be able to place an order with one of our retailers, who will be receiving their orders next week.