We have been looking for a solution to our e-shop’s inability to take non-EU orders, or more specifically so that it deducts VAT correctly for non-EU orders.
Despite the system in theory being capable of adding VAT only to EU orders at the moment we seem to have a choice of VAT or no VAT for all orders! So customers from the EU should continue to use our online shop, but customers from outside the EU should use this “manual” order form and follow the instructions for payment.
Apologies for any inconvenience this causes!