Thank you for your patience as we have been getting replacement wheelsets from the factory. The delay has largely been due to the ongoing impact of Covid, and resulting capacity and supply chain difficulties in in China. Hopefully as the pandemic recedes usual standards of quality and consistency will be restored. We investigated and it became clear that some had been fitted with defective wheelsets during manufacturing.
If you would like replacement wheel sets please complete the short form below and we will exchange your defective wheel sets – there is no need to request replacement wheel sets if your wagons run freely (and this exchange only applies to our N gauge IWA holdall vans or timber carriers). Please complete all the relevant questions and click on the Submit button once complete – you will see a confirmation message once your submission has been submitted.